Shipping, Return & Exchange Policy
At Indian Weaves, each saree undergoes thorough quality checks and is packed with extreme care before dispatch. To protect the authentic handloom craft and ensure a seamless experience, please review our terms below before placing an order.
1. Shipping & Delivery
- Coverage: We deliver across India. (International shipping coming soon.)
- Dispatch Timeline: Orders are dispatched within 2–3 business days.
- Delivery Window: 5–7 business days depending on your location.
- Shipping Charges:
- Free shipping on orders above ₹2,999.
- Standard shipping charges apply for orders under ₹3,000.
- Order Tracking: A tracking link will be shared via Email/SMS as soon as .your parcel is shipped. </li
2. Return & Defect Reporting
- Standard Returns: Return requests for standard items must be raised within 7 days of delivery.
- Damaged, Defective, or Wrong Items: Must be reported within 24 hours of delivery. Requests raised after 24 hours will not be entertained.
- Mandatory Continuous Unboxing Video: For any claim regarding transit damage, manufacturing defects, or missing/wrong items, customers must submit an unedited, continuous video recording starting from opening the outer sealed packaging. Claims without an unboxing video will be rejected
3. Quality Inspection & Hygiene Standards
- Inspection Process: Returned items are subject to a strict quality check by our inspection team upon receipt.
- Condition Criteria: Products must be returned in their original conditionunused, unwashed, unworn, unaltered, with original tags and packaging intact.
- Hygiene Clause: Items showing signs of wear, makeup marks, body odor, or perfume/deodorant scents will fail inspection and be returned to the customer at their expense.
- Return Shipping Charges:
- Free return shipping applies only to verified defective or wrong items sent by Indian Weaves.
- For standard returns, return shipping costs are borne by the customer.
4. Product Exchange Terms
- Exchanges for a different design, color, or item are subject to stock availability.
- Any price difference between the original and newly selected product must be paid prior to dispatching the replacement item.
5. Non-Eligible & Final Sale Items
The following items are strictly non-returnable and non-exchangeable:
- Sarees with Fall & Pico (edging) completed.
- Customized or tailor-made orders.
- Products bought during clearance sales, flash sales, discount offers, or special promotional pricing.
- Purchases made at physical exhibitions, pop-ups, or offline events.
- Minor thread slubs, natural weave variations, or slight color differences owing to digital screen settings (these are authentic characteristics of handloom products, not defects).
Free Shipping
Free shipping on orders above ₹3,000.
Online Support
8:00 AM – 9:00 PM
Flexible Payment
Pay with Credit/Debit Cards, UPI & Net Banking
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